What your customers see

Every reminder and statement includes a link to the customer's own payment page. It shows your business name and everything they owe you. From there they can:

• Pay one or more invoices by card or bank (if you've turned on online payments).
• Promise to pay by a date. Chasing pauses until 2 days after that date.
• Raise a query about an invoice. Chasing on that invoice pauses, we email you the question, and it appears under Needs you on your Overview. Click Mark as resolved when it's sorted, and chasing carries on.
• Ask to pay in instalments, unless you've turned that off in Settings. See Payment plans.

You'll find the link on each invoice in Invoices if you want to send it yourself.