Payment plans

A payment plan splits what's owed on one invoice into smaller payments on dates you agree with the customer.

Set one up

1. Open the invoice in Invoices and click Set up a payment plan.

2. Choose how many payments, how often (every week, every 2 weeks or every month) and the first date. Change any date or amount; the payments must add up to what's owed.

3. Click Set up plan. We email the customer the schedule with their payment link, unless you untick that.

While the plan runs

• The usual reminders and late fees for that invoice pause.
• The customer gets an email 3 days before each payment, and another if a payment is 2 days late. If they've agreed to texts and your chasing rule texts customers, the late one is also texted.
• Their payment page asks for the payment that's due, not the whole balance. They can still choose to pay everything.
• Payments count however they arrive: through the payment page, or recorded in your accounting software.

If a payment is missed

If a payment is more than 7 days late (you can choose 3, 7, 14 or 30 when you set the plan up), the plan ends. The usual reminders and late fees restart for what's still owed, we email you, and it shows under Needs you on your Overview. To give the customer another chance, set up a new plan on the invoice.

When the customer asks

Customers can ask to pay in instalments from their payment page. We email you, the invoice's reminders pause, and the request shows under Needs you with a Set up a plan button. Don't want requests? Turn them off in Settings.

Cancel a plan any time from the invoice. The usual reminders and late fees restart. Plans live only in SteadyChase: nothing changes in your accounting software.