Bounced emails
If a reminder can't be delivered, or the customer marks it as spam, SteadyChase stops emailing that customer and shows it under Needs you on your Overview.
To fix it, correct the customer's email address in QuickBooks or Xero. At the next sync SteadyChase sees the new address and starts chasing them again automatically.
Still stuck? Email hello@steadychase.com, or use Help inside the app.