Reply to customers from SteadyChase

When a customer replies to a text reminder, asks a question on their payment page or asks for a payment plan, it shows under Needs you on your Overview and on the invoice.

1. Open the invoice and find Customer questions and replies.

2. Click Reply by text or Reply by email. Text replies go to the number they texted from; everything else goes to their email address, in your business's name.

3. Leave Mark as resolved ticked if that settles it: chasing that invoice resumes. Untick it to keep the reminders paused while you talk.

Your replies show under their message, so anyone on your team can see the conversation. If a customer has opted out of texts, we reply by email instead. Their own replies to your email go straight to your inbox, not through SteadyChase.