Final notices and collection agencies

When an invoice is overdue and reminders haven't worked, open it in Invoices. Under If they still don't pay there are two steps.

1. Send a final notice

1. Click Send a final notice… and choose the deadline: 7 to 30 days from today.

2. Tick Say that you may refer the account to a collection agency only if you really would. Saying it when you won't can break consumer-protection rules.

3. Click Email the final notice. We check your accounting software first, so a notice never goes out for something already paid.

Prefer post? Click Print as a letter instead, add their address, and print it or save it as a PDF.

Usual reminders and late fees pause until the deadline, so the notice isn't followed by a friendly nudge. If the deadline passes unpaid, usual reminders restart and it shows under Needs you on your Overview: hand it to an agency, or click Keep chasing.

2. Hand it to a collection agency

Click Hand to a collection agency…, add the agency's name or your reference if you like, and confirm. SteadyChase stops every reminder and fee on that invoice and ends any payment plan.

Click Open the collection pack for one printable page with everything an agency asks for: your details, the customer's contact details, the amounts, every reminder sent and what the customer said. Send it with a copy of the invoice from your accounting software.

Changed your mind, or the agency handed it back? Click Take it back and resume chasing. SteadyChase doesn't work with any agency itself and takes no part of what's collected.